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Legal

Booking Terms and Conditions

Version: 2026-03-20-draft-1

1. Introduction

These Booking Terms and Conditions ("Booking Terms") apply to reservations made with Mila Modern Greek Restaurant ("Mila", "we", "us", or "our"), whether through our website, booking widget, telephone, WhatsApp, email, social channels, or in person.

By making or confirming a reservation, you agree to these Booking Terms.

Mila is operated by:

2. Reservation Requests And Confirmation

  • All bookings are subject to availability.
  • A reservation is only confirmed once you receive confirmation from Mila or through our approved booking system.
  • We may contact you using the details you provide in order to confirm, remind, amend, or cancel a reservation where necessary.
  • You must provide accurate and complete contact information when making a booking.

3. Guest Information

  • The guest making the booking confirms that the information provided is accurate and that they are authorised to provide any information submitted on behalf of other guests in the booking.
  • You should let us know in advance about dietary requirements, allergies, accessibility needs, celebrations, or other relevant requests.
  • Special requests are not guaranteed, although we will try to accommodate them where reasonably possible.

4. Seating, Tables, And Timing

  • Table allocation, section placement, and seating arrangements are managed by Mila at its discretion.
  • Requests for a particular area, table, or seating style are noted as preferences only and are not guaranteed.
  • We may reassign tables or adjust seating arrangements where necessary for service, safety, operational flow, or capacity reasons.
  • Reservation times are important so that we can manage service fairly for all guests.

5. Late Arrivals

  • If you expect to be late, please contact us as soon as possible.
  • We may release your table if you do not arrive within the agreed grace period of your booking time and we have not heard from you.
  • If we are able to continue holding the table, this will depend on capacity and operational circumstances.

6. Cancellations And No-Shows

  • If you need to cancel or amend your booking, please do so as early as possible.
  • Where deposits, minimum spends, or prepayments apply, the applicable cancellation and refund terms must be disclosed clearly at the time of booking and in the booking confirmation.
  • If you do not attend your booking and have not cancelled within the applicable period, we may treat the reservation as a no-show.
  • Repeated no-shows or booking misuse may result in future reservations being refused or restricted.

7. Large Parties, Deposits, And Prepayments

  • Mila may require a deposit, card authorisation, minimum spend, set menu, or prepayment for large groups, peak dates, private dining, or special events.
  • Where these requirements apply, the amount and related terms must be displayed or communicated before the booking is finalised.
  • Deposit and refund rules should be aligned with Mila's actual operational policy before publication of this page.

8. Menu, Pricing, And Availability

  • Menu items, prices, vintages, ingredients, promotions, and operating hours may change from time to time without prior notice.
  • Certain dishes, beverages, or experiences may be unavailable due to seasonality, supply issues, kitchen capacity, private events, or other operational reasons.
  • Published menus and photographs are illustrative and may differ from what is available on the day.

9. Allergies And Dietary Information

  • We encourage guests to inform us of allergies and dietary requirements before arrival and again when ordering.
  • While we take reasonable care, our kitchen handles a variety of ingredients and we cannot guarantee an allergen-free environment.
  • Guests with severe allergies should speak directly with our team before consuming any menu item.

10. Conduct, Dress, And Right Of Admission

  • We aim to provide a safe, respectful, and enjoyable dining environment for all guests and staff.
  • Our dress code is Smart Elegant, subject to reasonable updates from time to time.
  • We reserve the right, to the extent permitted by law, to refuse service or admission or to ask a guest to leave where there is abusive, threatening, unlawful, unsafe, or materially disruptive behaviour.

11. Children And Vulnerable Guests

  • Children remain the responsibility of the accompanying adult at all times.
  • We may decline requests that we reasonably believe would create a safety risk for a guest, another customer, or a member of staff.

12. Privacy And Marketing

  • Personal information submitted with a booking will be processed in accordance with our Privacy Notice.
  • Booking confirmations, reminders, amendments, and service-related communications are treated separately from marketing communications.
  • Email and WhatsApp marketing communications will only be sent where you have opted in or where another lawful basis applies.

13. Liability

  • Nothing in these Booking Terms excludes or limits any rights that cannot lawfully be excluded under applicable South African law.
  • Subject to applicable law, Mila will not be liable for indirect, consequential, or special loss arising from a booking, cancellation, delay, or operational change.
  • Mila is not responsible for loss of personal belongings unless caused by our negligence and subject to applicable law.

14. Changes To Reservations Or Service

  • We may need to change, move, or cancel a reservation due to operational requirements, events, safety concerns, force majeure, utility disruptions, supplier issues, or other circumstances outside our reasonable control.
  • If that happens, we will try to contact you using the details you provided and, where appropriate, offer an alternative booking.

15. Governing Law

These Booking Terms are governed by the laws of the Republic of South Africa.

16. Contact Us

For booking questions, amendments, cancellations, or complaints, contact us at:

17. Effective Date And Version

  • Effective date: [To be confirmed]
  • Version: 2026-03-20-draft-1
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